The Voicemail Drop features in CloudCall o1 allow you to leave a pre-recorded voicemail message with just a click from the softphone, helping you save time and maintain consistency in your communication.

This article explains how to set up Voicemail Drop from the CloudCall o1 Softphone and how to drop those voicemails when a contact doesn't pick up the phone.


Personal and Shared Voicemail Drop Messages

🔒 Personal Voicemail Drops: All users can use up to 3 personal voicemail drop messages.

👥 Shared Voicemail Drops: Admins and Supervisors can create up to 2 shared voicemail drops per team.

Admin user types can view all Shared voicemail drops, create and assign Personal voicemail drops to users or shared voicemail drops to teams, which are automatically inherited by all team members.


3 Methods for Creating Voicemail Drops

🗣️Text-To-Speech (TTS): Type a message under 5 min long and generate an AI voice speaking it. 

🎶 Upload an audio file: Upload a previously recorded MP3 file. Keep it under 5 MB and 5 min.

🎙️ Record a new message: Record a message with your device's microphone. Keep the file under 15 MB and 5 min. 


How to Create a Voicemail Drop in the Softphone or Mobile App

↔️ Voicemail drops created in the softphone sync with the workspace voicemail drop library and vice versa.

1) Open the CloudCall mobile app and navigate to Calls > Menu (≡) > Voicemail.

2) In the Voicemail page, switch to the Voicemail Drop tab. Here, you’ll see a list of both personal and shared outbound messages available:

    • Personal messages (marked with a lock icon) are editable.
    • Shared messages (marked with a share icon) are grayed out and cannot be edited by Agents.

3) To edit an existing personal message, tap the menu (⋮) next to it and select Edit.

4) Update the Voicemail Drop Name. 
5) Delete the existing recording and tap the record icon to create a new message. Make sure it sounds professional yet approachable, for example, "Hi, this is Ryan from CloudCall I came across your profile and think you’d be a great fit for an exciting opportunity. Give me a call back or send a text to this number when you can. Looking forward to speaking with you!"

6) Tap the play icon to listen to your recording. If satisfied, tap Save.


How to Drop a Voicemail from the Softphone or Mobile App

1) Make an outbound call.

2) When they don’t pick up, you will see the DROP VOICEMAIL option on the call progress screen under the End button. Tap it to drop your recorded message.

3) Once the voicemail drop is delivered, the call disconnects automatically.